Shows up in Google Maps and the local pack
Often decides who gets the call
We set it up, keep it accurate, and manage it to earn enquiries
The Basics
The free listing that shows your business on Google Search and Maps (formerly Google My Business). For most local businesses, it gets seen far more often than the website does, and it's usually the first impression a customer forms.
Why It Matters
Google shows a short local list before any website links.
Most people pick straight from that list.
A complete, well-reviewed profile is what puts you in it.
Try it: Search your main service plus your city on your phone. Not in the top three map results? That's business going to someone else.
The Mechanics
What We Manage
Underused
A finished profile isn't just a name and hours. These features quietly do the selling, and most listings never use them.
Offers, updates, and news that keep the profile looking active.
Your full list, priced or described, right on the listing.
Common questions answered before a customer has to ask.
Details like "wheelchair accessible," "women-owned," or "free parking."
A direct action without a single extra click.
Interior, team, and work samples, not one blurry logo.
What We See Constantly
Profile never verified, so you don't control what it says.
Wrong or outdated hours, address, or phone.
Wrong category, so you never appear for your main service.
No recent photos or posts, so the listing looks dead.
Reviews left unanswered, good and bad alike.
Google details that don't match your website or other listings.
Reviews
Reviews are one of the strongest signals both customers and Google watch. Our approach is simple and within Google's rules.
A clear, easy way for happy customers to leave a review.
Every review answered — positive ones warmly, negative ones calmly and usefully.
No fake reviews, ever. They get detected, removed, and can suspend your profile.
One caution: a single well-handled negative review often builds more trust than a full five-star rating with no replies.
Our Process
We learn your business, your service area, and the local searches your customers use to find businesses like yours.
We audit your current profile against the businesses ranking above you — categories, completeness, reviews, and consistency with your website and other listings.
We decide what will move you up the local list: the right categories, the gaps to fill, and the review and posting rhythm to build.
We claim, verify, and complete the profile, align your details across the web, and keep it active with posts, photos, and review replies.
We send monthly numbers on views, calls, direction requests, and clicks, so you can see what the profile is actually earning.
We adjust categories, content, and review activity based on what's moving, and keep the profile consistent as your business changes.
Honest Expectations
Make your profile complete, accurate, and active
Do everything in your control to compete
Show monthly proof of what's changing
Guarantee a #1 map position
Control distance or competition
Promise results no agency controls
Who This Is For
FAQs
Straight answers about setup, reviews, suspensions, and what actually moves your local ranking.
Yes. Google renamed Google My Business to Google Business Profile in 2022.
No, but they work best together. The profile brings visibility. A matching website gives customers somewhere to act and gives Google consistent information to trust.
Setup and fixes happen quickly. Ranking and enquiry improvements build over weeks as reviews, activity, and consistency accumulate.
Often, yes. We handle reinstatement requests and correct whatever triggered the suspension, though Google makes the final call.
Usually. Duplicates confuse Google and split your reviews, so we merge or remove them where possible.
Yes. Review quantity, quality, and how you respond are among the clearest signals both customers and Google use to judge a local business.
Only if it breaks Google's policies (spam, fake, off-topic). A genuine negative review can't be deleted, but a good reply often does more for trust than removal would.
No. Stuffing keywords into your name violates Google's guidelines and risks suspension. We rank you the safe way, through categories, services, and prominence.
You can do it yourself. Most businesses set it up once, leave it, and slowly fall behind competitors who stay active. We keep it consistently managed and measured.
Both, depending on your plan. We can set up and hand over, or fully manage reviews, posts, Q&A, and messages month to month.
Access to (or ownership of) the profile, your correct business details, services, hours, and any photos you have. We handle the rest.
Yes. Multi-location management is where consistency matters most, and where most businesses slip up.
It signals an active, maintained business and keeps you visible for offers and updates. It won't single-handedly rank you, but inactive profiles lose ground over time.
The profile is yours, always. Everything we've built stays with you. It simply stops being actively managed and updated.
Get Started
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